Privacy Policy — jljlok Casino

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by jljlok through its website, mobile platform, customer support channels, and any other touchpoints through which you interact with jljlok.

1.2 jljlok is an online gaming platform designed for Filipino players. We understand that trust is the foundation of our relationship with you, and we are committed to handling your personal data with the highest standards of care, transparency, and security.

1.3 This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the jljlok platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

1.4 If you have any questions about this Privacy Policy or how jljlok handles your data, please contact our Data Protection Officer using the details provided in Section 15.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, jljlok acts as the personal information controller in respect of the personal data it collects from players and visitors.

2.2 As the personal information controller, jljlok determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

2.3 jljlok has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at the email address provided in Section 15.

3. Personal Data We Collect

3.1 jljlok collects the following categories of personal data:

3.2 jljlok does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, information related to self-exclusion or responsible gaming interventions).

4. How We Collect Your Data

4.1 Directly from you: When you register a jljlok account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

4.2 Automatically: When you access the jljlok platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. See Section 8 for more details on cookies.

4.3 From third parties: jljlok may receive data from identity verification service providers, payment processors (such as GCash and PayMaya), fraud detection services, and regulatory bodies where required by law.

4.4 From public sources: In limited circumstances, jljlok may collect data from publicly available sources for the purposes of fraud prevention and AML compliance.

5. How We Use Your Personal Data

5.1 jljlok uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your jljlok player account;
• Identity Verification: Verifying your age (21+) and identity in compliance with KYC requirements;
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• Regulatory Compliance: Meeting our obligations under Philippine anti-money laundering laws, PAGCOR regulations, and the Data Privacy Act;
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate;
• Customer Support: Responding to your inquiries, complaints, and support requests;
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, cheating, and unauthorized account access;
• Platform Improvement: Analyzing usage data to improve the jljlok platform, fix bugs, and enhance the player experience;
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates, subject to your communication preferences.

5.2 jljlok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 jljlok processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management and payment processing;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR requirements;
• Legitimate Interests: Processing carried out for jljlok's legitimate business interests, including fraud prevention, platform security, and analytics, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications. You may withdraw consent at any time.

7. Data Sharing and Disclosure

7.1 jljlok does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 jljlok may share your personal data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC service providers who assist jljlok in verifying player identities;
• Game Software Providers: Licensed game studios and providers whose games are available on the jljlok platform, to the extent necessary for game operation;
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law;
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on jljlok's behalf under strict data processing agreements;
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

7.3 All third-party service providers who process personal data on behalf of jljlok are required to implement appropriate technical and organizational security measures and to process data only in accordance with jljlok's instructions.

8. Cookies and Tracking Technologies

8.1 jljlok uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect analytics data.

8.2 The following types of cookies are used by jljl ok:

• Essential Cookies: Required for the jljlok platform to function correctly, including session management and security tokens. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience;
• Analytics Cookies: Collect anonymized data about how players use jljlok, helping us identify areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic.

8.3 You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jljlok platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

8.4 jljlok does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external platforms.

9. Data Retention

9.1 jljlok retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

9.2 The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Customer Support Communications: Retained for three (3) years from the date of the interaction;
• Technical and Usage Logs: Retained for up to twelve (12) months, after which they are anonymized or deleted;
• Marketing Consent Records: Retained for the duration of your account or until you withdraw consent, whichever is earlier.

9.3 When personal data is no longer required, jljlok will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Data Security

10.1 jljlok implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for internal systems and administrative access;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jljlok will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Data Privacy Act of 2012.

10.3 While jljlok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jljlok login credentials and for ensuring the security of the device you use to access the platform.

11. Your Data Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jljlok:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data jljlok holds about you, along with information about how it is being used;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jljlok;
• Right to Erasure: The right to request deletion of your personal data, subject to jljlok's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact jljlok's Data Protection Officer using the contact details in Section 15. jljlok will respond to all verified data rights requests within fifteen (15) business days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

11.3 jljlok may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.

12. Children's and Minors' Privacy

12.1 The jljlok platform is strictly intended for persons who are twenty-one (21) years of age or older. jljlok does not knowingly collect personal data from individuals under the age of 21.

12.2 If jljlok becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will immediately close the associated account, delete the personal data, and return any deposited funds to the source payment method.

12.3 If you are a parent or guardian and believe that your child has registered a jljlok account, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

13.1 jljlok's primary operations and data storage are based in the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, for example, cloud infrastructure providers or game software studios.

13.2 Where personal data is transferred outside the Philippines, jljlok ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipient organizations to apply data protection standards equivalent to those required under Philippine law.

13.3 By using the jljlok platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

14. Updates to This Privacy Policy

14.1 jljlok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last updated" date at the top of this page will be revised accordingly.

14.2 Where changes are material, jljlok will notify registered players via email or an in-platform notification at least seven (7) days before the updated Policy takes effect.

14.3 Your continued use of the jljlok platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how jljlok protects your data.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jljlok's handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the jljlok platform
• Email: [email protected]

15.2 jljlok aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within fifteen (15) business days of receipt.

15.3 If you are not satisfied with jljlok's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.